Summary:
The Quality Control Specialist is essential for ensuring high service standards, safety, and client satisfaction in fitness and wellness operations. This role involves monitoring service delivery, maintaining equipment, enforcing compliance, overseeing product quality, managing client feedback, and developing standard operating procedures.
Data and Details:
- Position: Quality Control Specialist
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Key Responsibilities:
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Service Quality Assurance:
- Monitor personal training, group classes, and wellness services.
- Conduct evaluations and audits of staff.
- Collaborate with department heads on service protocols.
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Facility & Equipment Maintenance:
- Regularly inspect gym and therapy facilities.
- Ensure fitness equipment is clean and functional.
- Maintain logs for equipment checks and repairs.
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Client Safety & Compliance:
- Enforce health and safety regulations.
- Monitor hygiene protocols and ensure compliance with local laws.
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Product & Supplement Quality:
- Oversee quality control of wellness products.
- Ensure proper labeling and supplier compliance.
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Client Feedback & Complaint Resolution:
- Collect and analyze customer feedback.
- Coordinate resolutions for complaints and follow up for satisfaction.
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Staff Credential Monitoring:
- Maintain records of staff certifications.
- Ensure adherence to company standards.
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SOP Development & Implementation:
- Assist in the creation of Standard Operating Procedures.
- Train staff on updated procedures.
- Performance Monitoring & Reporting:
- Track key quality indicators and prepare reports for management.
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Application Process:
To apply for the Quality Control Specialist position, interested candidates should follow these steps:
- Visit the application link provided below.
- Fill out the necessary information and upload your resume.
- Submit your application for review.
Apply Link:
Apply Here
