Summary:
The role of Customer Performance Officer focuses on overseeing the performance of Rotoweld clients, ensuring successful installations, training, troubleshooting, and assisting the sales team with technical support. The position requires strong technical skills in welding and customer service, offering competitive benefits and opportunities for professional growth.
Data and Details:
- Job Title: Customer Performance Officer – Welding Technologist/Field Service in Automation for Pipe Welding
- Key Responsibilities:
- Diagnose and resolve technical welding and equipment issues.
- Analyze performance through the manufacturer’s web-based interface (ProDataLog).
- Install, start up, and train clients on Rotoweld equipment.
- Assist clients with Performance Qualification Records (PQRs) as needed.
- Ensure the integrity of clients’ welding programs.
- Conduct preventive and corrective maintenance on automated welding systems.
- Train client operators and maintenance teams on equipment usage.
- Document interventions and create service reports.
- Collaborate with production and engineering teams for technical improvements.
- Serve as the first point of contact in the region and coordinate with the internal service team.
- Provide technical assistance to the sales team.
- Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Dynamic and collaborative work environment.
- Work-life balance with flexible scheduling options.
Skills Required:
- Degree in Welding, Electromechanics, Industrial Maintenance, or a related field.
- Strong knowledge of MIG welding processes.
- Experience as a service technician or 3-5 years as a pipe welder with MIG, or as a welding supervisor.
- Familiarity with Welding Procedure Specifications (WPS), PQR, and welding qualifications.
- Basic knowledge of inspection techniques (RT, PAUT).
- Proficiency in English (spoken and written).
- Proficiency in using Windows and other software.
- Strong troubleshooting skills in a field setting.
- Excellent communication and customer service skills.
Preferred Candidate:
- Years of Experience: Minimum 3 years
- Residence Location: Saudi Arabia
- Degree: Bachelor’s degree or higher diploma
Application Process:
To apply for the position of Customer Performance Officer, please visit the application link provided below and follow the instructions to submit your application.
Apply Here: https://www.bayt.com/en/saudi-arabia/jobs/customer-performance-officer-5321105/