Summary
We are seeking a motivated Client Support Specialist to join our team. This role focuses on addressing customer inquiries and assisting with product setup while ensuring a high level of customer satisfaction. Ideal candidates will possess strong communication skills and the ability to solve technical issues efficiently.
Data and Details
Responsibilities
- Respond to customer queries, complaints, and requests via phone, email, or chat.
- Assist customers with product setup and troubleshoot any technical issues.
- Inform customers about specialized product functionalities and features.
- Follow up with customers to ensure technical difficulties are resolved.
- Troubleshoot, analyze, and report product errors or malfunctions to management.
- Maintain detailed records of client data, including feedback and comments.
- Analyze customer feedback and recommend improvements to management.
- Maintain client accounts and update billing information as required.
Requirements
- Bachelor’s degree in Information Technology or a related field.
- A minimum of two years’ experience in a client support or similar role.
- Proficiency in remote service tools and help desk software (e.g., ISL Online, SysAid, Freshservice).
- Strong understanding of customer relationship management best practices.
- Exceptional written and verbal communication skills.
- Solid analytical and problem-solving abilities.
- Strong multitasking and organizational skills.
- Ability to perform well under pressure.
Application Process
To apply for the Client Support Specialist position, please follow these steps:
- Prepare your resume and cover letter outlining your relevant experience.
- Visit the application link provided below.
- Complete the application form and submit your documents.
