Summary:
The Hotel Tickets Reservation Agent is a vital position in Dubai’s thriving hospitality sector, focused on facilitating seamless hotel bookings for clients. This role demands strong communication and customer service skills, along with proficiency in booking systems and knowledge of local attractions. The agent is responsible for assisting clients with their accommodation needs, managing inquiries, and promoting hotel deals.
Data and Details:
Job Title: Hotel Tickets Reservation Agent
Location: Dubai, UAE
Key Responsibilities:
- Assist customers in selecting and booking hotel accommodations tailored to their preferences and budget.
- Provide comprehensive information regarding hotel amenities, local attractions, and travel packages.
- Manage customer inquiries, resolving issues related to bookings or cancellations effectively.
- Maintain accurate records of customer interactions and transactions within the reservation system.
- Collaborate with hotel management and travel agents to ensure accurate availability and pricing.
- Stay informed about industry trends and local events to offer timely recommendations.
- Process payments securely and manage financial transactions.
- Follow up with clients post-booking to ensure satisfaction and foster repeat business.
- Utilize social media and online platforms for promotion of hotel deals.
- Participate in training sessions to improve product knowledge and customer service skills.
Preferred Candidate Qualifications:
- Strong interpersonal and communication skills.
- Proficiency in reservation systems and booking software.
- Ability to thrive in a fast-paced environment while multitasking efficiently.
- Excellent problem-solving skills and attention to detail.
- Knowledge of the hospitality industry and local attractions.
- Fluency in multiple languages is a plus.
- Strong customer focus and a passion for exceptional service.
- Willingness to work flexible hours, including weekends and holidays.
- Previous experience in sales or customer service is preferred.
- Strong organizational skills with the ability to prioritize tasks.
Skills Required:
- Proficiency in hotel reservation systems and software.
- Excellent verbal and written communication capabilities.
- Strong customer service orientation.
- Ability to work under pressure and meet tight deadlines.
- Understanding of travel regulations and booking policies.
- Familiarity with social media marketing techniques.
- Strong problem-solving and conflict-resolution skills.
- Attention to detail and accuracy in data entry.
Application Process:
To apply for the Hotel Tickets Reservation Agent position, interested candidates should follow these steps:
- Visit the application link provided.
- Prepare your resume highlighting relevant experience and skills.
- Fill out the online application form with your personal and professional information.
- Submit your application and await feedback.
Apply Link:
Apply Here