JOB PURPOSE SUMMARY
Deliver first‐line support for all Aljazeera user‐base for user‐facing components, software program, personal computer, organization as well as broadcast functions. Coach and advisor designers and also lead through instance.
KEY OBLIGATIONS & & ACCOUNTABILITIES 1 Perform, testimonial, as well as confirm preventive maintenance carried out for critical systems to steer clear of On sky outcome company disturbance 2 Configuration, configure, sustain user’s profiles and codes (practical profiles, circulation teams, etc.). 3 Prepare & & write understanding foundation short articles and also various other documents 4 Provide urgent help for immediate calls and also crucial locations (on‐Air and also web online consumers, Galleries, Presenters, Studios) with minimal company disruption. 5 Setup and sustain critical IT gadgets used through industry writers and external agency (Press reporters, Cameramen, presenters, and so on.) to guarantee company connection as well as supply help from another location when required 6 Respond to end customer Occurrences and also Asks For (Phone Calls, E‐mails and also ESS) and ensure all phone calls are logged, updated as well as closed correctly as every agreed Service/Operational Degree Agreements (SLAs/OLAs). 7 Coordinate along with suppliers for restoring faulty IT devices and make certain vital On‐Air devices are actually switched out and also corrected on timely way. 8 Manage and also participate in ventures related to the part as needed.
VARIOUS OTHER TASKS 1 Document all IT hardware & & program assets using the followed Possession Management process. 2 Prepare overall files pertinent to the job and also provide it to top-notches 3 Perform various other obligations appropriate to the job as sought by managers and behave as a higher function as needed to have. 4 Learn new staff members within Modern technology Help crew
JOB CRITERIA / certifications Education and learning:
– Bachelor of Scientific research in I.T or even similar area
– ITIL Structure accreditation chosen (or capability to become accredited within 3 months of hire).
Minimum Required Scholastic Level: Bachelor Level
Expertise: – 2 years of expertise in related field.
Minimum Required Relevant Adventure Years: 2 Year(s)
– Written as well as spoken communication
– Troubleshooting and Concern Dealing with
– IT Hardware and also Software application – IT innovations, networking and different running body arrangement, configurations and technological assistance skill-sets Capacities: – Able to give technological assistance to end user rapidly – Able to work under stress – Capable to function in assigned work schedules – Capable to multitask – Able to deliver Remote Support – Flexibility and also flexibility Center Competencies:
1 Al Jazeera ethics as well as code of perform.
2 Al Jazeera sense.
Job Environment: Job Needs: Physical Qualities: – Be in excellent bodily state – Ready to carry/move IT equipment Other Features: 7.
– Complying with IT KPIs
– High quality and reliability of deliverables – Providing services within the SLA (Service Level Contract) within technology standards – Ensure Protection of delivered solutions
EQUIPMENT & & EQUIPMENTS – Testing Equipment – Ticketing device – Remote Pc Utility