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Store Manager - Kenzo - Chalhoub Group - Manama

Who we are We are a leading partner for luxury across the Middle East. With more than 600 shops, 300 brands and over 65 years of experience in the area, we have ended up being a major gamer in the appeal, fashion and gift sectors, by using service excellence to our partners and thrilling all our consumers. We are moving fast from a conventional distributor and seller for high-end in the Middle East, to a hybrid merchant bringing luxury experiences to the fingertips of clients everywhere.

To sustain the next stage of our development we are looking to build a world class team. From physical retail through to supply chain and client loyalty, we intend to use technology and data to continually improve every aspect of our operations. We are trying to find top skill to join us on this journey of checking out new horizons together.

What you’ll be doing

At Chalhoub, imagination comes alive! Working as a Store Manager you will be responsible for ensuring that the shop maximises its industrial efficiency and delivers extraordinary Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX techniques.

  • You will drive in-store CX initiatives
  • Plan succession of team members in terms of readiness
  • Nurture skill within team through on the task coaching and stretch task in coordination with individuals Partner
  • Manage everyday operations connected to VM, Retail Store SOPs adherence, sales team schedules and commissions
  • Deal store assistance consisting of concessions, real-time as per service needs
  • Act as the bottom line of contact with back-office operations
  • Make sure click and collect are conducted within SLAs
  • Guarantee customer data is appropriately captured by the sales group in adherence to marketing group requirements
  • Promote commitment program (MUSE) and ensure floor group knowledge about app offerings etc. Guarantee shop group is working towards the very same objective
  • Promote omni-channel sales
  • Increase the store earnings target vs real
  • Boost sell-through at full cost
  • Offer input to whats working well, whats not working well and feedback

What we can provide you

With us, you will turn your aspirations into reality. We will help shape your journey through improving experiences, learning and advancement chances and direct exposure to different tasks within your role or through internal movement. Our Group provides diverse career courses for those who are remarkable, every day.

We acknowledge the value that you bring, and we aim to provide a competitive benefits plan that includes healthcare, child education contribution, remote and flexible working policies along with special worker discounts. To view all our perks and benefits, click here.

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