Job Description
What you will do:
People Development/ HR
- Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
- Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
- Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
Customer Experience/ Sales
- Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team.
- Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
- Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
- Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
- Creates and executes strategies to maximize store sales and control expenses.
Operational Effectiveness
- Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
- Executes and complies with all company policies and store procedures.
Skills
Required Skills to be successful
- Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
- Sound in-depth knowledge of the market, brand positioning and trends.
- An understanding of the current economic situation and impacts of potential threats and competitors.
What equips you for the role:
Minimum Qualification and Knowledge:
Education: High school education or equivalent preferred
Minimum Experience:
Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
Job-Specific/Technical Skills required to complete the tasks:
- Good command of business English (written and verbal)
- Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
- Strong level of numeracy & literacy
- Some heavy lifting
- Scheduled shifts may require standing for a minimum of eight hours
- Strong Customer Service