Join Al-Futtaim Automotive as a Service Advisor to deliver exceptional customer experiences in the automotive industry.
Job snapshot
- Company: Al-Futtaim Group
- Location: Dubai, UAE
Key responsibilities
- Build long-term customer relationships for loyalty and retention
- Understand and translate customer needs into service and repair requirements
- Guide customers through the entire vehicle service journey
- Coordinate with workshop teams and update customers on repair progress
- Ensure timely vehicle completion and delivery
- Explain completed work and costs to customers during handover
- Identify upselling opportunities to contribute to monthly revenue targets
- Manage customer concerns and complaints professionally
Requirements
- Passion for the automotive industry and customer service
- Excellent communication and interpersonal skills
- Ability to multitask and manage multiple customer cases
- Proficient in English, both spoken and written
- Previous experience in a similar role is preferred
What is offered
- Competitive salary and benefits package
- Career growth opportunities within the Al-Futtaim Group
- Dynamic and multicultural work environment
How to apply
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