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Regional IT Manager - Manpower Middle East - UAE

RESPONSIBILITIES

Define the global IT strategy/roadmap for the Middle East region in coordination with local management and central teams in France, and be responsible for its implementation

From the IT perspective, take the ownership of Stores opening projects and store maintenance across Middle East region, in coordination with local management, global technical teams, and local external vendors

Take full responsibility of the maintenance of local information systems, network technology solutions, voice projects and business applications, ensuring effective 360 communication

Ensure timely response and faultless service is always provided to the Business, in line with high-quality standards of the Company, doing escalations and follow-ups whenever required

Effectively report on on-going activities and project status to the local management and functional technical line Manager

Establish sounds KPIs to monitor service level provided to Stores and Head Office; evaluate service desk activity, define corrective action plan to improve service level and end-User perception

Negotiate service contracts and maintenance agreements with external Vendors that deliver solutions, services, and IT supplies to the company

Define Budget and Forecast IT OPEX and CAPEX, closely monitor the actual, and explain variances whenever required

SOFT SKILLS

Capacity to excel in an environment where customer service is key

Superior communication skills, with brevity, precision and sense of urgency

Ability to anticipate and to manage priorities and time

Strong analytical, diagnostic, problem-solving and decision-making skills

Ability to provide credible and real-time solutions

Capability to oversee vendors and contract management for all IT Operations

Ability to manage a team and to work in a multi-cultural environment

Desire to learn and adapt to new technology

TECHNICAL SKILLS

Business software: Microsoft Office 365, POS CEGID

Active Directory Architecture, Windows Server

Cloud: Azure and OneDrive

TCP/IP networking with Cisco/Meraki technologies (SDWAN, LAN, LAN, Wi-Fi, Voice, Videoconference)

AirWatch MDM, iOS

Familiar with ITIL practices

Experienced in coordinating IT projects and managing cross IT infrastructure

Demonstrable track record delivering IT projects on time and within budget

Able to manage OPEX and CAPEX budgets and variance analysis

PROFILE

Bachelor’s degree holder or above in information technology and telecommunication

Minimum 5 years’ experience in network infrastructure

Good command in English. French and Arabic would be a plus

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