Reception Supervisor – BYD Al-Futtaim Automotive | Al Ain, UAE

Join BYD, a pioneering global leader in electric mobility and sustainable transport, as part of Al-Futtaim Automotive in the UAE. In this role, you’ll oversee reception operations, ensuring seamless customer experiences, precise job-card management, and adherence to industry standards while leading a team of receptionists and advisors under the Aftersales Manager’s guidance.

Job snapshot

• Company: BYD Al-Futtaim Automotive
• Location: Al Ain, UAE
• Job type: Full-time

Key responsibilities

• Lead and assign tasks to the reception team to ensure smooth, professional customer interactions
• Manage job-card creation, tracking, and closure with accuracy and timeliness
• Monitor customer updates, complaints, and escalations to enhance satisfaction and resolution efficiency
• Oversee warranty claims and parts requests in compliance with OEM and company policies
• Train and mentor staff to improve customer service skills and meet performance targets
• Maintain high standards of HSSE, quality, and presentation in the reception area
• Analyze customer feedback and operational metrics to drive continuous improvement
• Report on reception performance and satisfaction trends to management

Requirements

• Proven experience as a Reception Supervisor or similar leadership role in automotive or customer service (minimum 3+ years)
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and conflict-resolution abilities in a fast-paced environment
• Familiarity with OEM (Original Equipment Manufacturer) standards and warranty processes
• Ability to coach and develop team members effectively
• Proficiency in English (written and spoken) required; Arabic is a plus
• Experience with job-card systems and customer relationship management (CRM) tools preferred
• Commitment to BYD’s mission of sustainable, zero-emission mobility

What is offered

• Competitive salary and performance-based bonuses
• Opportunity to work with cutting-edge electric mobility technology
• Career growth within a global, innovative company
• Professional development and training programs
• Supportive team environment focused on customer excellence
• Contribution to a sustainable future through zero-emission solutions

How to apply

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