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The Position

The Individual in this position is responsible to oversee the Pool & Beach areas of the recreation department and attend to the guest needs during his stay, providing personal service in assistance

JOB RESPONSIBILITIES

– To perform opening and closing procedures according to the shift.

– To inspect pool and beach areas at start, during and at the end of the shift to ensure that the set up of the department is in accordance with established standard.

– To ensure that standards are maintained at a superior level on a daily basis.

– To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as beach and pool chairs.

– To re-arrange furniture layout whenever necessary.

– To distribute the towels and amenities needed.

– To monitor, maintains cleanliness, sanitation and organization of the pool and beach areas.

– To work in close coordination with other team members to ensure smooth operations.

– To provide a courteous, professional, efficient and flexible service at all times.

– To establish a rapport with guests, providing guest recognition and good customer relationships.

– To respond to guest enquiries on pool activities as well as on kid’s club and other information regarding the facility and services of the Hotel.

– To Control in-house guests and eventual outside visitors.

– To escort arriving guest to requested area (pool, beach).

– To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

– Maintain positive guest relations at all times.

– To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements.

– To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition.

– To report technical difficulties to the maintenance department.

– To control inventory of towels.

– To Control inventory of pool games (table tennis rackets, football etc).

– To Report any damage immediately to the supervisor or the Director of Recreation.

– To support the ordering of pool supplies.

– To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and name tag at all times.

– To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities

– To interact with other departments to provide additional or specialized guest services.

– To know and adhere strictly to Lost & Found procedures.

– To report to the supervisor and/or Director of Recreation any sickness or unusual behavior of guests.

– Is responsible for the pool information board set-up.

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