Parts Sales Consultant | Al-Futtaim Automotive | FAMCO at Al-Futtaim Group – Dubai

Summary:
The Parts Sales Representative at Al-Futtaim Automotive (FAMCO) is tasked with managing over-the-counter spare parts sales, ensuring excellent customer service, and supporting internal teams. The role involves identifying parts, preparing quotations, and maintaining smooth operations while promoting genuine parts across various brands.

Data and Details:

• Role Overview:

  • Responsible for assisting walk-in customers with spare parts identification and sales.
  • Utilize electronic parts catalogues (EPC) for accurate part number identification.
  • Prepare sales orders, quotations, and warranty claims as per standard operating procedures (SOPs).
  • Proactively follow up on back-orders and update customers on delivery timelines.
  • Support field sales teams and service workshops with order processing and quotations.
  • Focus on customer satisfaction through effective parts department processes.

• Required Skills:

  • Strong customer service and interpersonal skills.
  • High attention to detail in parts identification and documentation.
  • Ability to handle multiple customer requests in a fast-paced environment.
  • Clear communication skills with both customers and internal teams.
  • Professionalism and cross-cultural sensitivity.
  • Team-oriented mindset with a positive attitude and willingness to learn.
• Qualifications:
  • Bachelor’s degree or diploma in any discipline (or equivalent).
  • Minimum of 3 years’ experience in spare parts operations, preferably in automotive or related industries.
  • Experience in over-the-counter parts sales.
  • Familiarity with SAP and electronic parts catalogues (EPC) is preferred.
  • Proficient in Microsoft Office.
  • Strong relationship-building skills with a customer-focused approach.
  • Ability to thrive in a multicultural environment.

Application Process:
To apply for the Parts Sales Representative position, candidates should follow these steps:

1. Prepare an updated resume highlighting relevant experience and skills.
2. Visit the application link provided below.
3. Complete the application form and submit your resume.

Apply Link:
Apply Here