Parent Experience Lead

Lead the family journey from first enquiry to enrolment and beyond, ensuring quality, compliance, and exceptional parent experience. Manage a team and complex cases.

Job snapshot

• Company: The British School of Kuwait
• Location: Kuwait

Key responsibilities

• Design and improve onboarding processes, set service standards, and audit team work.
• Ensure compliance with Ministry of Education, OFAC, and data protection procedures.
• Handle escalations and complex cases, coordinating with relevant departments.
• Manage a caseload of families from enquiry to enrolment, including meetings and tours.
• Oversee admissions pipeline, work with academic leadership on offers and placements.
• Own post-registration satisfaction and retention through follow-ups and interventions.
• Lead, train, and allocate a team of cross-trained Parent Experience Specialists.
• Report regularly on conversion, retention, satisfaction, and service standards.

Requirements

• Proven experience in a similar role or relevant field.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Familiarity with admissions processes and data protection procedures.
• Ability to handle sensitive and complex cases with discretion.
• Proficiency in using databases and admissions systems.
• Fluency in English, Arabic is a plus.

What is offered

• Competitive salary and benefits package.
• Professional development opportunities.
• Working in a multicultural environment.
• Making a positive impact on families' educational journey.

How to apply

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