NOC Team Leader – BMC

Lead our NOC team to ensure smooth network operations and incident resolution in a complex telecom environment.

Job snapshot

• Company: Business Management Company (BMC)
• Location: Riyadh, Saudi Arabia
• Job type: Full-time

Key responsibilities

• Lead front-office and technical staff in network monitoring and incident resolution
• Review alarm handling, ticket quality, escalation accuracy, and restoration progress
• Coordinate back-office engineers, field teams, and vendors during complex faults
• Maintain operational procedures, escalation matrices, and technical knowledge articles
• Review recurring incidents and drive improvements in detection, diagnosis, and restoration
• Coach engineers and assess technical readiness and operational performance

Requirements

• Proven experience as a NOC Team Leader or similar role
• Strong background in telecommunications and network operations
• Excellent leadership, coaching, and communication skills
• Ability to work in a 24/7 shift environment
• Diploma or relevant certification in a related field

What is offered

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and multicultural work environment

How to apply

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