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Laundry Supervisor - Mandarin Oriental Hotel Group - Dubai

Position: Laundry Supervisor ( Full time # 530452 )

Property / Office: Mandarin Oriental Jumeira, Dubai

Location: Dubai, United Arab Emirates

Scope of Position

To manage and overlook the daily laundry and uniform operation, to ensure that guest and colleague laundry/uniform is treated in the correct way and the guest/colleague laundry/uniform is returned to the guest/colleague in a timely manner. To manage the detergent and chemicals stocks, as well as uniform inventories. To manage the daily linen stock and to follow up with the outside laundry if necessary.
Responsibilities

General:

It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

It is part of your role and your responsibility to fully support all learning and development activities.

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

Mandarin Oriental, Jumeira Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

To carry out any additional duties requested by management, related to hotel operational activities.

Departmental

Manage the daily operation in the absence of the laundry manager

Ensure that guest laundry is treated professionally and is returned to the guest in timely manner

Train and coach laundry attendants on textile and fabric in order to guarantee a confident handling of delicate garments

Establish maintenance schedules for all machineries used in the guest laundry

Overlook uniform issuance and ensure the smooth exchange process

Spot check incoming linen for any quality issues or variations in numbers

Work closely with outside laundry in order to guarantee sufficient stock levels at all times

Ensure the package of guest dry cleaning and laundry is elegant and according to standard set out by Laundry Manager

Evaluate linen usage in all outlets and make recommendations

Maintain regular inventories of all linen and uniforms

Send out all scanned uniforms and print out daily uniform lists.

Conduct regular uniform inventory and maintain a sufficient par of new uniforms

Keep a close eye on all uniforms and discard as they become sub standard

Customer Service:

Be customer focused and make sure that guest wishes are fulfilled accordingly

Meet guests in order to understand their laundry preferences and requirements

Handle guest complaints in a professional and polite manner

Take ownership of any guest complaints and follow up on the service recovery

Ensure that all MOQA, LQE, LQA, Forbes & FLHSS&E standards are in place at all times

Colleague Relations:

Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays

Be creative, energetic and willing to exceed expectations in order to guarantee highest staff and guest satisfaction

Motivate and inspire the Laundry Team to continuously deliver formidable luxury service

Immaculately groomed and articulate, professional appearance

Administration Duties:

Collect and prepare data of all linen inventories

Support laundry manager with all departmental reports

Education & Certificates

Senior School qualifications or equivalent

Degree or Higher National Diploma equivalent in Hospitality/Hotel/Laundry/Textile Management is beneficial

Experience

Minimum 2 years experience working in a 5-star hotel environment.

Minimum 2 years laundry experience at supervisory level

Previous working experience in the Middle East is beneficial

Strong linen, chemical and laundry machinery knowledge is mandatory

Skills

Excellent knowledge of laundry chemicals, cleaning and spotting techniques

Trained and proficient in handling machinery

Must be able to motivate and coach the team

Leading by example and inspire the team to do their best

Stain and material treatment

Linen and fabric knowledge

Advertised: 12 Jul 2022 Arabian Standard Time
Applications close: 31 Aug 2022 Arabian Standard Time

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