Job Description
• Ensure equity deals are executed on customers’ behalf on time and with precision.
• Work towards ensuring customer satisfaction, assist in resolving customer complains in a timely fashion
• Ability to discuss (but not advised) current market trends, financial news and equity research reports with clients
• Manage daily interaction with customers & on all matters related to updating client files/records for missing or expired KYC & AML documents
• Promoting self-service of digital engagement channels by educating the customers.
• Follow external delivery standards agreed by CBFS Board and senior leadership.
• Ensure compliance to all regulatory, risk and control policy framework.
• Ensure compliances with the SOP and taking timely corrective actions to resolve open audit & control issues.
• Assist Head of Brokerage in identifying process improvement opportunities & enhanced sales activities.
• Maintain effective relationships with customers and ensure they are briefed on market opportunities in a timely manner.
• Meet business revenue & profit targets while adhering to prescribed compliance and risk control framework.
• Periodically engage all designated retail high net worth active and inactive client portfolios
• Ensure that all dealer activities are in compliance with QFMA, QCSD and QE rules and regulations.