• Manage and coordinate the activities of the helpdesk team.
• Respond to and resolve technical support inquiries from faculty, staff, and students.
• Provide first-line technical support for hardware, software, and network issues.
• Escalate complex issues to Level 2 for resolution.
• Track and document all support requests and resolutions.
• Manage and maintain the FIP Learning Management System (LMS).
• Provide training and support to faculty and students on LMS usage.
• Troubleshoot LMS issues and provide solutions.
• Assist in the maintenance and troubleshooting of IT infrastructure, including servers, networks, and workstations.
• Provide technical support for classroom technology, such as projectors, audio/visual equipment, and interactive whiteboards.
• Ensure the security and integrity of IT systems.
• Develop and deliver training sessions on IT systems and software.
• Create and maintain technical documentation and user manuals.
• Provide ongoing support and guidance to users.
Job Details
| Posted Date: | 2024-11-28 |
| Job Location: | Saudi Arabia – Alkharj |
| Job Role: | Information Technology |
| Company Industry: | Vocational Education; Higher Education; Training & Education Center |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Degree: | Baccalauréat |