Job Explanation IT Domain name engineer will split of Network operations facility (NOC) main workplace crew behind 24X7 monitoring of IT components. You will definitely be actually required to support L2 developers for accident management pertaining to Billing/ Invoicing/Charging/ Reporting/CRM/ Purchase Management/Inventory/ Arbitration and also Network operations. You will certainly additionally be actually responsible to repair end individuals grumbles, intensify to next amount for resolution after standard predefined damage control approaches, do periodic health inspections and KPI records.
- In charge of 24X7 monitoring of IT requests such as Oracle BRM, CRM & & Information warehousing as well as coverage.
- Guarantee that problem ticket (TT)is raised based on the agreed SLAs. Do essential issue capturing based on the determined process and escalate to L2 for next level of damage control.
- Make KPIs reports of IT aspects which are actually stated in the duty objective and provide relevant stakeholder for additional analysis.
- Help for pre as well as post heath look for any kind of primary request changes in the domain name (BRM, CRM, UIM, OSM, OCOMC, OC3C, ECE, Stations) as well as every other domain name located on the request. Assistance L2 designers Address end individuals grumbles
- Liaise with 3rd party providers and assist all of them as portion of occurrence settlement and guarantee that the SLAs are actually intact along with them.
- Help L2 engineers for end-to-end Event management and network audits and also analyses with the pay attention to aggressive diagnosis for IT domain aligned making use of ITIL process
- Post-event Inspection & & Maintenance Administration
- Tracking, assessing as well as Coverage system functionality
- Job Order Approval & & Management
- Overall GNOC Management for IT application