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Bab al Yam-Service [BAA] Guest Relations Exec – Dubai Holding, LLC – Dubai

Bab al Yam-Service [BAA] Visitor Relationships Executive - Dubai Holding, LLC - Dubai

About Jumeirah and Burj Al Arab: At Jumeirah, our experts are committed to stimulating and also developing our co-workers in top quality atmospheres. Our team value diversity as well as level playing field, hiring over 14,000 associates from over one hundred distinct countries featuring locations in Asia Pacific, CIS, Central Asia, Western and also Eastern Europe, Africa and also the Center East.

Burj Al Arab is dealt with through Jumeirah Group, the global high-end hospitality business and a member of Dubai Holding.

Burj Al Arab is designed to look like a rippling sail as well as stands at a height of 321 meters. It is just one of one of the most Photographed structures on earth and has been regularly recommended the planet’s most elegant hotels and resort, along with features consisting of in rooms check-in as well as check-out celebration work desks on every flooring, day-and-night personal valets and use the hotel’s Rolls-Royce squadron. the accommodation’s 202 luxury rooms range coming from 170 to 780 square meters with a shower and also a Steam bath in each rooms, in addition to 6 restaurants and seminar as well as banqueting Venues.About the task


An option has actually occurred for Guest Relationship Exec in the F&B team at Burj Al Arab.Your tasks are going to include the following: Recognize customer demands

  • and expectations the right way, featuring those with unique needs, and give proper items, solutions or info. Fulfill all reasonable needs as well as asks for of consumers within reasonable company time frameworks. Pinpoint and also take all options to enrich the high quality of company.
  • Acknowledge customer frustration promptly and also react to settle the situation
  • according to individual degree of accountability as well as MJ consumer reviews/ grievance procedures. Deal aid to colleagues when needed, to ensure marked job targets are actually satisfied.
  • Illustrate count on, assistance and also regard in the direction of team participants in daily job activities.
  • Behavior interaction with customers and also co-workers in a considerate, qualified and pleasant
  • way. Engage in higher specifications of personal presentation according to Grooming & Discussion Specifications Seek
  • support from other staff members, supervisors and also supervisors when demanded. Working Makes certain hostess desk/door is manned
  • whatsoever opportunities to ensure all customers obtain a pleasant & immediate invited. Set up dining appointments

and also arranges

  • parties or exclusive solutions for customers according to the Bistro Reservations SOP. Proactively makes use of the
  • requirements described in F&B Query/ Reservation Checklist when taking Bistro queries or reservations. Greets guests, and also accompanies them to dining tables
  • , and supplies food selections. Educated of all in-house companies as well as local information as well as manage to assist attendees when questioned.
  • Possesses a working know-how of the dining-room layout, table numbers
  • , places and coworkers functioning during each change. Acquainted enough along with the food selection to address any type of inquiries the guests may have
  • as well as should notify visitors of any specials at time of seats. Responses telephone within 3 rings utilizing the JI Requirement manuscript.
  • Displays an audio knowledge of all menu items, MJ F&B Service treatments and also JI Cleanliness Requirements. Immediately portions guest label to applicable
  • service staff straight after seating. Notifies workers of any type of particular attendee request or needs Completely certified in making use of Epicure Restaurant Reservation body In charge of the compilation as well as input
  • of any type of applicable visitor history in profile page Makes certain a correct squeeze of all guest resource information(in-house, nearby residents, outside tourist, SBU) and also combine
  • every change. Administration Customer review the notice panel as well as store instruction slabs
  • every day to be properly updated of accommodation events, area details, sold-out products
  • , day-to-day specials and any sort of various other info that might be appropriate to the job. Comprehensive cleansing, opening & closing lists when coached through

    elderly associates. Help

    • in recording supplies/ stock-takes as demanded. Makes sure that all menus, red or white wine listings and also dock presenters are actually clean and also in best condition.Published at Tue, 14 Dec 2021 06:49:09 -0600