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Housekeeping Supervisor - The First Collection - Dubai

Overview:

Our Company – Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums, and holiday homes globally. For more information, visit www.wyndhamhotels.com.


Our Brand – TRYP by Wyndham®

POWERED BY THE CITY. TRYP has locations in every country on your bucket list, from Berlin to Barcelona, New York City to São Paulo and of course, the city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the city, giving you easy access to downtown hubs, for a rich and authentic experience. Business travelers will revel in our comfortable settings and plentiful amenities, and families will delight in many of our convenient facilities and offers. All our guests will enjoy their way into the city’s best kept secrets and more.

Our passion for our guests is equal to our passion for our cities. Our global locations put you at the fore of the urban scene, while our local and connected TRYPSTERS guide you to unique and memorable experiences – from great local cuisine to fabulous nights in the town. We want to wine you, dine you, relax you, and connect you.


Our Hotel –
TRYP by Wyndham Dubai

With 650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is currently the largest TRYP by Wyndham hotel in the world! Centrally located in Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach of popular attractions including the Mall of the Emirates, Palm Jumeirah and the Expo 2020 site. Hotel facilities include NEST, one of the world’s first fully integrated co-working spaces within a worldwide branded hotel, which offers both shared and private meeting and event areas, rentable desks, and various networking opportunities. The hotel also features a spa, gymnasium, outdoor pool and a wide variety of food and beverage outlets including a coffee shop, club lounge, an International all-day dining restaurant, a Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.


Work Culture and Benefits

Embark on a rewarding career with TRYP by Wyndham Dubai where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Job Description:

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

KEY RESPONSIBILITES

  • Supervise the implementation of housekeeping standards and procedures in relation to:
    • Bedroom service
    • Bathroom service
    • Valet service
    • Cleaning service
    • Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis.

  • Maintain a current and thorough knowledge of all housekeeping systems.
  • Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.
  • Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
  • Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
  • Open and close the shift and ensure effective shift hand over.
  • Prioritise arrival rooms.
  • Liaise with Front Office for guest and hotel requirements.
  • Ensure guest valet is processed and delivered in a timely manner.
  • Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
  • Manage all special requests made by guests
  • Ensure consistency within the department
  • Manage lost property for the hotel

Desired Skill & Expertise:

  • Minimum 2 years experience in the same role in a 4/5* hotel.
  • Friendly, polite, and courteous nature.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to work well under pressure in a fast paced environment.
  • Flexibility to respond to a range of various work situations.

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