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Help Desk Tier I - PAE - Bahrain

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Help Desk Tier I

Responsibilities:

  • Shall field trouble calls via the phone and computer trouble ticketing system.
  • Shall perform laptop imaging.
  • Shall perform basic IP troubleshooting.
  • Shall build user accounts on the domain.
  • Shall add and remove computers from a Microsoft domain environment.
  • Shall assign user accounts to appropriate groups and permissions.
  • Shall build exchange mailboxes.
  • Shall troubleshoot user email issues.
  • Shall troubleshoot printers and map shared printers.
  • Shall document trouble calls and computer/network actions for reporting purposes

Minimum Qualifications:

An associate’s degree plus 7 years of recent specialized experience

  • Shall have A+.
  • Shall have Security+.
  • Shall have Network+.
  • Will have Microsoft Certified Professional (MCP) 70-270.
  • Will have CCNA. and Microsoft AZURE certification
  • Shall have minimum of four (4) years in IT customer support and shall have two (2) years’ experience in a military environment.
  • A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience
  • Must be able to obtain and maintain a SECRET level security clearance

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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