End User Support Technician

Join Raqmiyat LLC as an End User Support Technician, offering L1/L2 technical assistance to users, troubleshooting hardware/software issues, managing Active Directory, supporting IP telephony, and maintaining IT support documentation.

Job snapshot

• Company: Raqmiyat LLC (Al Ghurair Group of Companies)
• Location: Abu Dhabi, UAE

Key responsibilities

• Provide L1/L2 technical support to end users
• Troubleshoot hardware, software, and system-related issues
• Manage Active Directory accounts and user access
• Support IP telephony systems
• Provide technical support for Oracle ERP applications
• Perform endpoint configuration, maintenance, and patching
• Maintain IT support documentation and incident records

Requirements

• Proven experience in end user support
• Strong hardware and software troubleshooting skills
• Familiarity with Active Directory and IP telephony systems
• Knowledge of Oracle ERP applications is a plus
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment

What is offered

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and multicultural work environment

How to apply

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