Customer Service Supervisor – Day And Night LLC

• Conduct regular performance evaluations of customer service representatives, providing feedback and coaching to foster their professional growth.
• Foster a positive and collaborative team environment, promoting employee engagement and motivation through coaching and recognition.
• Develop and maintain customer service procedures and guidelines, updating them as necessary to reflect best practices and industry standards.
• Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.

Job Details

Preferred Candidate

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