Handle customer inquiries, resolve issues, and maintain customer relationships for our growing market research company.
Job snapshot
- Company: Market Research Co.
- Location: Riyadh, Saudi Arabia
Key responsibilities
- Receive and respond to customer queries via phone, email, and other channels
- Provide information about our services and track customer requests
- Resolve complaints efficiently and professionally
- Coordinate with relevant departments to ensure timely responses
- Measure customer satisfaction and contribute to service improvement
- Document customer interactions and update CRM systems
- Monitor open cases and ensure timely closure
- Prepare periodic reports on customer inquiries, complaints, and service levels
- Maintain positive customer relationships and enhance their experience with our company
Requirements
- Bachelor's degree
- Excellent communication skills in Arabic and English
- Proven customer service experience
- Strong problem-solving skills
- Ability to work in a team environment
- Proficiency in CRM software
What is offered
- Competitive salary
- Health insurance
- Performance-based bonuses
- Training and development opportunities
- Friendly and supportive work environment
How to apply
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