Customer Service Representative – Brand Star Portal

• Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Job Details

Preferred Candidate

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