Customer Service Executive – Sysco Guest Supply

This role focuses on providing excellent customer support by handling inquiries, processing orders, and solving issues quickly and professionally. The Customer Service Executive is the main contact for customers and works closely with teams like sales, logistics, and operations to ensure a smooth and efficient service.

Job snapshot

• Company: Sysco Guest Supply Europe Goods Wholesalers L.L.C
• Location: Dubai, UAE

Key responsibilities

• Assist with day-to-day customer service and operational functions as assigned by the Assistant Operations Manager.
• Handle telephone and email queries from assigned accounts and direct them to the relevant person from the MENA team.
• Review and process orders from Birthstreet and Marriott Webshop every morning to meet service level percentages.
• Liaise with 3PL partners to ensure timely delivery of processed orders within service level KPIs.
• Process approved returns from customers when instructed by the Assistant Operations Manager.
• Ensure pricing on the system is always up-to-date and communicate changes to Finance and Commercial Analyst.
• Request product code set up for new brands launching in the ME region.
• Maintain and regularly review the Middle East Folder on the server to ensure it is up-to-date.
• Ensure all customer-related documents are sent and received correctly to avoid delivery and payment issues.
• Report any issues with the online catalogues for the region to Corporate Account Managers in the UK.
• Manage weekly back orders and suggested invoice reporting, and share findings with Senior Customer Service.
• Obtain freight quotations from vendors for comparison and present them to Senior Customer Service and Assistant Operations Manager for approval.
• Produce all required paperwork and documentation for export orders in conjunction with 3PL partners.

Requirements

• Proven experience in a customer service role, preferably in a wholesale or hospitality environment.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational skills and the ability to multitask and prioritize workloads.
• Proficiency in using computers and relevant software, such as Opera and Microsoft Office.
• Fluency in English, both spoken and written. Knowledge of Arabic would be an advantage.
• Ability to work well under pressure and meet deadlines.
• Willingness to work flexible hours, including early mornings and late evenings as required.

What is offered

• Competitive salary and benefits package.
• Opportunities for career progression within the company.
• A dynamic and multicultural work environment.
• Training and development opportunities to enhance your skills and knowledge.
• The chance to work for a leading global foodservice company.

How to apply

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