Customer Service & Call Center Agent – Smart Althalia

Join Althalia Smart as a Customer Service & Call Center Agent, providing excellent service to our valued customers.

Job snapshot

• Company: Althalia Smart
• Location: Riyadh, Saudi Arabia
• Job type: Full-time

Key responsibilities

• Handle inbound calls and respond to customer inquiries professionally.
• Provide information and services, explaining required procedures.
• Follow up on customer requests and complaints, resolving them or escalating as needed.
• Make outbound calls to customers when required.
• Record and update customer data and notes in the system.
• Monitor customers to ensure satisfaction with our service.
• Adhere to customer service policies and procedures.
• Prepare daily reports and track performance indicators.
• Collaborate with the team to achieve customer service goals.

Requirements

• High school diploma or equivalent.
• Fluency in Arabic and English.
• Excellent communication skills.
• Proven customer service experience is a plus.
• Ability to work in a fast-paced environment.
• Willingness to work in shifts.

What is offered

• Competitive salary package.
• Health insurance and other benefits.
• Opportunities for career growth and development.
• A dynamic and multicultural work environment.

How to apply

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