Summary:
We are seeking a Customer Service Representative to handle customer queries, complaints, and order processing across multiple communication channels. The ideal candidate should possess strong computer skills, maintain composure in stressful situations, and have a background in customer support.
Data and Details:
Customer Service Representative Responsibilities:
- Maintain a positive, empathetic, and professional demeanor toward customers at all times.
- Respond promptly to customer inquiries across various communication channels.
- Acknowledge and resolve customer complaints effectively.
- Acquire in-depth knowledge of our products to accurately answer customer questions.
- Process orders, forms, applications, and requests efficiently.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Coordinate communication with colleagues as necessary.
- Provide constructive feedback on the efficiency of the customer service process.
- Manage a team of junior customer service representatives.
- Ensure overall customer satisfaction and deliver professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent qualification.
- Ability to maintain calmness when dealing with stressed or upset customers.
- Proficiency in using computers and relevant software.
- Prior experience in customer support is preferred.
Application Process:
To apply for the Customer Service Representative position, please follow these steps:
- Visit the provided application link.
- Complete the application form with your personal and professional details.
- Submit your resume and any other required documents.
Apply Link:
Apply Here