Join ROOBBA, a furniture brand on a mission to revolutionize home furnishing shopping. As our Customer Experience & Operations Executive, you'll ensure exceptional service from first contact to delivery, supporting both UK and UAE operations.
Job snapshot
- Company: ROOBBA Ecommerce LLC FZ
- Location: Dubai, UAE
- Job type: Remote (with occasional office attendance)
Key responsibilities
- Deliver outstanding customer service across multiple channels
- Assist customers with product enquiries and design-related questions
- Convert customer enquiries into sales through product knowledge and service
- Manage customer orders, returns, and after-sales care
- Coordinate with logistics partners for smooth order management
- Maintain accurate communication records and follow up on outstanding matters
- Support customer experience and day-to-day operations during UAE launch
Requirements
- 3+ years' experience in customer service, e-commerce, or similar role
- Exceptional communication skills in English
- Proactive, highly organized, and confident working independently
- Familiarity with CRM systems and third-party logistics platforms
- Experience in a remote working environment is a plus
What is offered
- Competitive salary and benefits package
- Opportunity to grow with an expanding international brand
- Dynamic, customer-focused work environment
How to apply
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