Customer Account Manager

Manage existing customer accounts and build long-term professional relationships.

Job snapshot

• Company: Market Research Co.
• Location: Riyadh, Saudi Arabia

Key responsibilities

• Manage current customer accounts and build long-term relationships.
• Monitor customer needs and ensure services are delivered as agreed.
• Continuously communicate with customers, address inquiries and feedback.
• Coordinate with internal departments to ensure timely project delivery.
• Prepare commercial proposals and manage customer requests and renewals.
• Identify sales growth opportunities and expand service offerings for existing clients.
• Monitor customer satisfaction and work on improving their experience and service quality.
• Track contractual obligations and delivery deadlines in coordination with relevant teams.
• Prepare periodic reports on account performance, customer satisfaction, and business opportunities.

Requirements

• Bachelor's degree
• Proven experience in customer account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple accounts.
• Fluency in Arabic and English is a plus.

What is offered

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and multicultural work environment.
• Challenging and diverse range of projects.

How to apply

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