• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Effectively manage large amounts of incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers’ requirements
Job Details
| Posted Date: | 2024-11-24 |
| Job Location: | Qatar – Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Real Estate |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor’s degree |