Cargo Consumer Services Broker|Acciona Center Providers Middle East

Cargo Customer Services Agent | Acciona Facility Services Middle East

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Work: Constant

General Job Purpose Concise
– Handles Bring as well as transit records. Informs consignee of the delivery of freight as well as acquires repayment for handling fees. Accepts packages based on IATA laws. Go to on queries and email communication on well-timed fashion, which requires special dealing with and also approval. Make sure to provide a complete client contentment with service quality excellence.Work Tasks – Liable for taking care of e-mail communications, records and also reviews effectively, understanding in freight functions and also client service demands, functioning practices as well as various other similar procedures. – Communicates along with other divisions in relations to service ask for or dealing with direction from customers. – Executing everyday functional assigned activities.
– Market favorable operating connections and center to comprehend the notification and also interaction before responding. – Preps storage charges evaluation. – Assist the Elderly Consumer Service
Representative. – Manage and also settle customer complaints/inquiries through e-mail or even phone in a timely and also precise way. – Keep a data bank of customers, interaction and documents. – Make sure KPI are actually satisfied and OAL SOP is actually adhered to
. – Perform other roles connected to the job as appointed through the Duty policeman
or even Manager. – Corresponds with e-mail & telephone to all worried Airline company, Source Station, Brokers/Agent and Team. – Reviews all the supporting files connected to Incoming DG & & AVI and Export recognition. – Bodily examination of each delivery to make certain compliance along with IATA/Carrier policies like weight/dimension/packing/ marking/no. of pieces/nature of products. – Perform documentation examination to make certain observance along with IATA/Carrier regulations. – AWB issuance for walk-in consumers. – Readies notifications for all inbound cargo as well as IRP for the uncollected deliveries. – Collaborates all undelivered or even discrepancy to the anxious Airline/Origin station. – Monitors Email as well as view to it that all their queries as well as inquiries are being addressed at the minimum opportunity.
Lowest Educational Accreditations Without a Level – Senior High School Certification( e.g. O level, Year 10, minutes mandatory learning) Essential – Outstanding in both spoken and also written British Language. – Command over spoken and written

Arabic, a distinguishing aspect. –
Computer literate
Preferred – Operated in Ground Handling/Air Packages Operations/Warehousing – Familiar with recognition of Unsafe Goods/Live Animals – Customer Support Expertise Required Work Know-how and Skills Necessary: – Team player – Social experience to all levels
. ACCIONA is actually one of Spain’s primary business teams as well as a forerunner in the business of facilities development and control, renewable electricity
, water and also services. With a century

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