Call Center Agent

Join our dynamic team as a Call Center Agent, where you'll deliver exceptional customer service and support in a fast-paced environment. This role offers growth opportunities and a supportive team culture.

Job snapshot

• Company: Verdi
• Location: Dubai, UAE
• Job type: Full-time

Key responsibilities

• Handle incoming calls, addressing customer inquiries and concerns promptly and accurately.
• Utilize CRM software to document interactions and track customer issues.
• Collaborate with team members to share insights and best practices.
• Identify trends in customer inquiries and feedback to improve products and services.
• Participate in training sessions to develop your skills and knowledge.
• Assist in the onboarding and training of new team members.
• Manage difficult customer interactions professionally and empathetically.
• Follow up with customers after resolving their issues to ensure satisfaction.

Requirements

• Excellent communication and problem-solving skills.
• Empathy and professionalism in handling customer interactions.
• Proficient in CRM software and MS Office Suite.
• High school diploma or equivalent; relevant experience preferred.
• Fluency in English and Arabic (or other local language).

What is offered

• Comprehensive training programs for career growth.
• Supportive team environment that encourages collaboration and innovation.
• Opportunities for career progression within the organization.
• Competitive salary and benefits package.

How to apply

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