Manage the cash counter and customer service as per the set standard guidelinesKey Responsibilities:
Increase and maximize productivity targets through driving retail KPIs and operation basics

Ensure timely resolution of customer complaints and take measures to prevent issues

Follow guidelines set in the operations manual relating to customer service, store operating and back end cash office

Carry out regular training and coaching to enhance performance

Develop individual career plans and succession planning

Review staff performance in line with store and company guidelines

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