Customer Service Representative – Extensya

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. This position involves interacting with customers to address their inquiries, resolve issues, and provide information about products and services. The ideal candidate will possess a friendly demeanor, strong interpersonal skills, and the ability to work in a fast-paced environment. As a representative of the company, you will be the first point of contact for customers, making your role vital in shaping their experience.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, social media, or chat.
2. Resolve customer complaints and issues effectively and efficiently.
3. Provide detailed information about products and services to customers.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with team members to improve customer service processes.
6. Follow up with customers to ensure their issues are resolved satisfactorily.
7. Identify and escalate complex issues to the appropriate department.
8. Participate in training sessions to enhance product knowledge and customer service skills.
9. Monitor customer feedback and suggest improvements to enhance service quality.
10. .Adhere to company policies and procedures while delivering exceptional service.

Preferred Candidate:

1. Excellent verbal and written communication skills in English and Arabic Languages.
2. Educational level: Diploma / Bachelors
3. Age: 18 to 30 Years
4. Location: Irbid / Amman
5. Excellent typing skills in English and Arabic Languages
6. Fully available for all shifts: Morning, Evening, Overnight
7. Strong problem-solving abilities and a customer-oriented mindset.
8. Ability to work independently and as part of a team.
9. Demonstrated ability to handle stressful situations calmly.
10. Strong attention to detail and organizational skills.
11. Willingness to learn and adapt to new processes. Experience in a similar role is a plus.
12. . Positive attitude and a passion for helping others.