Job Description
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.Cater to client queries by providing accurate data using appropriate communication channels.Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.Collaborate with the managers to stay informed about changes in company rules and new projects.Identify practical challenges in a project to rectify the issues for final delivery.
Skills
Previous association with a company in the role of a customer service executive or representative.Adept in using customer relationship management software to offer the best client services.Good listening skills with fluent communication to address all concerns and doubts of the customers.Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.Ability to multi-task, prioritize, and manage time effectively.Proficient in operating the latest versions of appropriate CRM software and Office Suite.