Join us in establishing a Unified Service Operation Center (USOC) supporting critical telecom infrastructure and enterprise services. We're seeking experienced leaders to oversee 24/7 operations, manage SLAs, and drive continuous improvement.
Job snapshot
- Location: [City]
- Job type: Full-time
Key responsibilities
- Lead multidisciplinary teams in monitoring, incident management, assurance, and field maintenance
- Own KPIs, SLAs, escalation procedures, and management reporting
- Direct major incident response and service restoration
- Govern problem and change management, and service improvement plans
- Coach and develop teams
Requirements
- Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science or related field
- Strong knowledge of IP/MPLS, optical transport, access networks, and FTTx
- Proven 24/7 operations and SLA delivery experience
- Strong leadership and communication skills
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