Guest Relations Officer

Join Black Pearl Consult as a Guest Relations Officer, ensuring exceptional guest experiences and maintaining high hospitality standards. Warm welcomes and prompt issue resolution are key.

Job snapshot

• Company: Black Pearl Consult
• Location: Dubai, UAE
• Job type: Full-time

Key responsibilities

• Welcome guests and create a positive first impression
• Handle check-in, check-out, reservations, and guest inquiries
• Manage requests, feedback, and complaints professionally
• Collaborate with departments to ensure smooth guest services
• Provide hotel and local information to guests
• Monitor guest satisfaction and follow up on concerns
• Maintain accurate guest records and prepare reports
• Uphold hotel service standards and professional appearance

Requirements

• Diploma or Bachelor's degree in Hospitality Management or related field
• Previous experience in guest relations or hospitality
• Excellent English communication skills, additional languages are a plus
• Strong interpersonal, problem-solving, and customer-service skills
• Professional, friendly, and approachable personality
• Ability to handle complaints calmly and work under pressure
• Flexibility to work shifts, weekends, and public holidays

How to apply

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