Ensure effective governance and ITIL-aligned operations across retail technology services. Maintain contract compliance, drive SLA/OLA performance, and oversee service reporting in a multi-vendor environment.
Job snapshot
- Company: Accounting Industry
- Location: Abu Dhabi, UAE
Key responsibilities
- Maintain service contracts repository and renewal calendars
- Monitor SLA/OLA performance and drive corrective actions
- Produce periodic service reports including incident trends and vendor performance
- Coordinate vendor service reviews and follow-up on action items
- Support procurement and vendor onboarding
- Ensure contract terms align with operational needs
- Maintain and update the CMDB for retail services
- Lead Change and Problem Management initiatives
- Maintain strong Knowledge Management discipline
- Partner with product/project teams for operational readiness
- Serve as an escalation point for critical service incidents
Requirements
- Bachelor's degree
- ITIL Foundation certification (desired)
- Strong service management and vendor management experience
- Excellent analytical and reporting skills
- Strong communication and stakeholder management skills
- Familiarity with ServiceNow and CMDB tools
- Retail industry experience (preferred)
What is offered
- Competitive salary package
- Health insurance and other benefits
- Opportunities for professional development
How to apply
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