Ensure dealership's technical excellence as the primary support for complex diagnostics, warranty escalations, and OEM coordination.
Job snapshot
- Company: Al-Futtaim Automotive – BYD
- Location: KSA – Al Futtaim Group
Key responsibilities
- Lead complex case diagnosis and resolution
- Apply advanced tools and OEM systems for fault analysis
- Identify root causes and define corrective actions
- Document case reports and lessons learned
- Act as primary OEM technical contact
- Manage recall campaigns and field actions
- Prepare technical reports and warranty escalations
- Coach technicians and build workshop capability
- Ensure compliance with OEM updates and standards
Requirements
- Proven experience in automotive technical support
- Strong diagnostic skills and OEM knowledge
- Excellent communication and reporting skills
- Ability to coach and train technicians
- Familiarity with advanced diagnostic tools
How to apply
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