Manager of Retail Operations at Business Enhancers – Sabhan

Summary:
The F&B and Retail Operations Manager for Kiosks & Gate Shops is a key leadership role in a prominent consumer-focused organization in Kuwait. This position is responsible for the overall operational and commercial performance of food service kiosks and retail gate shops, focusing on sales growth, cost control, and customer experience. The manager will lead multi-site operations and ensure adherence to operational standards while driving the company’s expansion efforts.

Data and Details:

Position: F&B and Retail Operations Manager – Kiosks & Gate Shops
Company: A well-established organization with multiple food service and retail formats in Kuwait, currently expanding in existing and new markets.
Key Responsibilities:
- Operational & Commercial Management:
- Oversee the performance of kiosks and gate shops.
- Manage direct-to-consumer channels.
- Drive sales growth and cost control.
- Ensure operational standards are met across locations.
- Sales Growth & Customer Experience:
- Collaborate with Marketing for sales initiatives.
- Enhance customer experience through operational excellence.
- Manage product availability and assortment.
- Leadership & People Management:
- Lead multi-site operational teams.
- Set performance targets and support team development.
- Foster a customer-focused culture.
- Stakeholder & Partner Management:
- Act as a contact point for external stakeholders.
- Manage supplier and partner relationships.
- Coordinate with internal functions such as Sales and Marketing.
- Expansion & Special Projects:
- Support the launch of new kiosks and gate shops.
- Oversee operational planning for events and activations.
- Maintain control over company assets.
- Compliance & Governance:
- Ensure compliance with health and safety regulations.
- Uphold operational discipline and governance standards.

Application Process:
Interested applicants should prepare their CVs and cover letters tailored to the job description and responsibilities outlined. Follow these steps to apply: