Job Description
Primary Duties:
Sales and Business Development:
- Develop and execute strategic sales plans to achieve revenue targets and increase market share for charter services.
- Identify and generate new leads through market research, networking, and industry events.
- Engage with high-net-worth individuals, brokers, and corporate clients to understand their needs and propose tailored charter solutions.
- Negotiate contracts, pricing, and terms with clients, ensuring maximum profitability while maintaining competitive service offerings.
- Monitor market trends and competitor activities to adjust sales strategies accordingly.
Client Relationship Management:
- Build and maintain strong relationships with existing clients, ensuring high levels of client satisfaction and repeat business.
- Provide exceptional customer service by being the primary point of contact for all charter inquiries, offering 24/7 support when necessary.
- Address client feedback and resolve issues promptly to enhance the overall charter experience.
Operational Coordination:
- Collaborate with the operations and key account team to ensure the availability and readiness of aircraft for charter flights.
- Work closely with the aircraft management team to optimize aircraft utilization and minimize downtime.
- Oversee the scheduling and coordination of flights, ensuring all logistical details are managed efficiently.
Reporting and Analysis:
- Track and report sales performance, preparing regular reports on key metrics such as revenue, booking rates, and client acquisition.
- Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to senior management.
- Maintain accurate records of client interactions, bookings, and feedback in the CRM system.
Skills
Minimum Qualifications / Experience:
- Bachelor’s degree in Business Administration, Aviation Management, or a related field.
- A minimum of 3 years people management experience
- A minimum of 5 years of experience in charter sales within the private aviation industry.
- Proven track record of meeting or exceeding sales targets.
- Strong network within the private aviation sector, including relationships with brokers, operators, and high-net-worth individuals.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to work independently, manage multiple tasks, and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel and be available outside standard working hours as needed.
Job-Specific Skills:
- Deep understanding of the Middle Eastern private aviation market.
- Experience with a diverse range of aircraft types, including business jets.
- Fluency in multiple languages, particularly Arabic, is an advantage.
What We Offer:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance.
- Opportunity to work in a dynamic, growing company with a strong reputation in the aviation industry.
- Career development opportunities and access to industry-leading training programs.